Vonessa Costa, CoreCHI-P, is Sr. Director of Quality & Member Engagement at Paras and Associates/Health Care Interpreter Network since June 2021. Prior to this position, Vonessa directed language access initiatives at Cambridge Health Alliance and was director of the Cross Cultural Communication Institute at CCCS, Inc., where she specialised in interpreter education and provider training in intercultural communication. Vonessa is a CoreCHI™ practitioner credentialed by the Certification Commission for Healthcare Interpreters. She was secretary of the Forum on the Coordination of Interpreter Services (FOCIS) and a member of the America’s Essential Hospitals Education Committee. Vonessa is a graduate of the America’s Essential Hospitals Fellows Program, and a 2019 MassAHEC Tony Windsor Award recipient for advocacy in language access and the professionalisation of healthcare interpreters.